1 MODULE 1. CUSTOMER SERVICE AND MANAGEMENT OPERATIONS IN VETERINARY CENTERS

1 \ MODULE 1. CUSTOMER SERVICE AND MANAGEMENT OPERATIONS IN VETERINARY CENTERS • The team and the veterinary center. • Customer service, sales and administration operations in veterinary centers. • Annex. Norma_quality_2010. • Techniques and materials for containment and restraint of animals. • Management of veterinary centers. • Legal framework of veterinary centers. • The Quality Management System in veterinary centers. Improvement of…