Tim quality assistance

Gruppo TIM

Currently, the nature of the telecommunications armlets is increasing day by day, because many of the competitiveness and digitalization, if the competitive arena the key elements are the content and service together with the simplification and compliance with the customer expectation, of the competitive arena the key elements are. Increasing loyalty is the guiding factor for an excellent customer experience and the brand’s perceived value, and new customers in attracting. Tim quality assistance

In this area, improving the customer experience and strengthening the relationship TIM continues its transformation process focused. Thru TIM around Customer transparency, respect for the customer, and simplicity projects include various initiatives.

An extensive listening siesta TIM has been developed to drive this transformation, in the different moments of the truth which picks up a customer experience, for example, on social media posting, calling customer care, web browsing, purchasing a service, a malfunction reporting.

Of the survey conducted, of the customer Satisfaction Index the monitoring, on the ACSI Standard based on, it’s particularly significant. By the TIM customers on the quality perceived the aim is to collect information and the main competitors. With the UNI 11098; 2003of conformity monitoring the CSI has earned certification standard and collective incentive and the MBO included.

In 2021 The CSI consumer result is 74.26, to the 2020 levels an improvement compared, to the actions thanks to the exuding target of 74.24 on the customer experience which also had a positive experience. In the previous years, in 2019 1.78, and 2020 it was 73.81. on the continuous improvement of TIM’s ever-greater focus and also through the Net Promoter Score (NPS) the customer experience call also be seen of the customer who speaks with the telephone assistance service, to be extremely positive which has been confirmed.

TIM Unica Business

Would you like that both on the mobile line and on the fixed line if you have to like TIM Business solution?

With a VAYT number, TIM Utica Business I an offer reserved for tHe companies as well as for the individual. By choosing the TIM Business this offer allows you to ave. advantages and both on your mobile and on a fixed line this offer allows you to have the advantages, and the VAT number is the same.

Features of the TIM boniness Utica

This includes some of the Utica Business

• On the mobile lines Doubling of the Giga
• TIM Work Smart service
• Of tHe fixed line TIM Quality Assistance.
• Signal bulling
• On the mobile lines the doubling of the Giga

By the customer of the Multi business contract for all lines of the Giga reserve, the doubling of the Giga signed on the national territory and roaming Europe can be used.

The mobile offers profile in the event, by the customer chosen, for the additional free Giga promotions already provides, and also these will not be applied and on the mobile line of the Giga will be recognized only the doubling of Giga.

Furthermore, with the data traffic in the presence of Mobil profiles already subscribed the doubling of the Giga is not applicable or in the case of the simultaneous subscription of the fixed-mobile offers with the favorable conditions in the pretend of the other offers.

The TIM word smart services:

To the Tim Utica Business offer for each customer who has subscribed, To 5 TIM Work Smart Standard licenses available TIM word srt makes. To make audio/video conferences for the customer this service allows telephone calls and web use. With the other offers if the customer has already used TIM word Smart cannot be activated. Through the TIM Digital Store portals of charge, TIM World Smart can be activated or deactivated. Of eh 180 days duration tHe TIM Work Smart service has duration, for the customer at no additional cost it will be automatically deactivated. To maintain if the customer intends the promotion period, but the signing the TIM word Smart Profile he can request it from TIM at the indicated economy.

The Tim Quality Assistance service:

The fixed line includes the TIM Quality Assistance service TIM Utica Business. Of the fault resolution, this service provides, on the fixed line, the reporting date within the working day following the deadlines, to the amount of the € 5 the customer has the right to request compensation as a penalty for each day of delay, up to € 100 to a maximum.

In the case where one of the TIM Communicate offers the quality Assistance service is not applicable, on the Customer’s fixed lien the Premium Assistance service is active. Or with the fixed offer or network management.

For joining the requirement offer

If you wanna join the Unica Business, with the references to their VAT number the customer must make a request. Furthermore, of the following cases, it must fall into one.