How to recover your WhatsApp account if you lose it
We are going to explain how to recover your WhatsApp account if you lose it , so that if you fall for scams such as the six-digit code and your access to the account is stolen, you can recover it and start using it again. We will also help you in the event that you lose your mobile or SIM, and with them access to your account.
Let’s start with the simple part, that of asking for your account to be closed when you lose your mobile SIM. And then we will go on to tell you how you can use that same mechanism if your account is hacked , so that you can recover it without problem and use it again.
What should you do if you lose your mobile or SIM: How to recover your WhatsApp account if you lose it
In the event that your mobile or SIM card is lost or stolen, then it will be very difficult to recover your WhatsApp account with it. The first thing you should do is call your operator to block the SIM card , in part to protect all other apps, and in another part so that they cannot log in with your WhatsApp account on other devices.
Then you have to send an email to firstname.lastname@example.org , which is the official support account. Within the email, you have to write the text phone stolen / lost: Please deactivate my account with your phone number . You have to send the number in an international code, with +34 in front if it is a Spanish number, or the account of your country if your SIM is from another country.
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With this data, WhatsApp will deactivate your account, and since you have the SIM deactivated, they will not be able to activate it again. And then, simply with the new SIM you can activate a new WhatsApp and start using it, notifying people of what has happened in case someone had written to them with your other account before deactivating it.
Here, it is important that you always have a WhatsApp backup made in the Google or Apple cloud, so that you can recover these conversations in your new account. The WhatsApp account is different, but Google or Apple will be the same.
Simply recover your stolen account
WhatsApp does not allow you to connect to two devices at the same time, so if someone has received your 6-number password to enter your account, you will have to log in on your mobile again and expel that other person from theirs to recover your account. What happens is that if someone has just connected from another mobile, the process is blocked , and you cannot recover your account immediately.
There are times when sending SMS can be temporarily blocked, and you have the alternative of clicking on the Call me option . If you do, an answering machine will call you and recite the code non-stop for you to type. The call button can also be locked, but it takes less time before it can be used again.
But when someone else is actively using your account, this method doesn’t always work , so you’ll have to first kick out whoever stole WhatsApp to get it back. To do so, you must send an email to email@example.com , which is the official support account. Within the mail, you have to write the text Stolen / lost phone: Please deactivate my account along with your phone number . You have to send the number in an international code, with +34 in front if it is a Spanish number, or the account of your country if your SIM is from another country.
When you write this email, WhatsApp will close all sessions of your account , including anyone who has stolen it. With these people gone, now you can get your number back. To do this, enter WhatsApp again, and type your phone number to log in again.
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When you do, you will return to the screen that says you need to write code. Here, after fighting with attackers who have stolen your account, the options to send you the code may be temporarily disabled, and you will have to wait a long time. Therefore, be patient, and remember that the Call me button will take less time to reactivate , and when you use it, you will only have to pick up the call that WhatsApp will make to you (it can be from other countries) and write the code that repeats you over and over again.
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And that’s it. When you follow these steps you should be able to access your account again. Now, if you have not done it before, it is vital that you activate the verification in two steps as we explain here so that it is more difficult to steal your account, and that you try to learn from what happened so as not to make it easier for anyone to access it .